Effective Date: 20 August 2024
1. Introduction
Sunswitch (“we,” “our,” or “us”) is committed to protecting the privacy and security of our users (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including accessing and controlling inverters and related devices through our platform.
2. Information We Collect
- Personal Information: We may collect personal information that you voluntarily provide to us, such as your name, email address, contact details, and login credentials.
- Device Information: To provide our services, we may collect information related to your inverters and connected devices, including device IDs, system performance data, and usage patterns.
- Inverter Data: We specifically collect data from your inverters, including but not limited to energy production statistics, system efficiency, voltage levels, error codes, and operational statuses. This data helps us monitor and optimize your energy usage and system performance.
- Usage Data: We may collect data on how you interact with our services, including log files, IP addresses, browser type, and timestamps.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our service and hold certain information.
3. How We Use Your Information
We may use the information we collect from you for the following purposes:
- Service Delivery: To provide, operate, and maintain the Sunswitch service, including monitoring and controlling inverters and connected devices.
- Inverter Data Analysis: To analyze the performance of your inverter and associated devices to provide insights, optimizations, and recommendations to improve energy efficiency.
- Improvement: To improve our services, develop new features, and enhance user experience.
- Communication: To communicate with you about your account, provide customer support, and send updates or promotional materials (with your consent).
- Security: To protect our services, prevent fraud, and enforce our terms and conditions.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce agreements.
4. Sharing Your Information
We do not sell your personal information. We may share your information in the following situations:
- Service Providers: We may share your data, including inverter data, with third-party service providers who assist us in providing our services, such as cloud hosting, analytics, and customer support.
- Legal Obligations: We may disclose your information if required by law, in response to legal processes, or to protect our rights, privacy, safety, or property.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
5. Data Security
We implement industry-standard security measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information, including inverter data, only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: The right to request access to the information we hold about you.
- Correction: The right to request corrections to inaccurate or incomplete information.
- Deletion: The right to request the deletion of your personal information.
- Restriction: The right to request restrictions on how we process your information.
- Portability: The right to request a copy of your data in a structured, machine-readable format.
- Objection: The right to object to the processing of your personal information for specific purposes.
To exercise these rights, please contact us at hello@sunswitch.io.
8. International Data Transfers
If you are located outside of the country where our servers are located, your information may be transferred to and processed in other countries. We will take steps to ensure that your information receives an adequate level of protection in the jurisdictions where it is processed.
9. Children’s Privacy
Our services are not intended for children, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.
